Method #1:Withdraw Through the OurSong Web
Instructions
Log in to https://www.oursong.com
Visit the withdrawal page
Choose "NFT" and follow the instructions to withdraw your NFT
Method #2:Withdraw Through the OurSong App
Download OurSong App
Please make sure you have downloaded the app from your app store first. The OurSong app will be removed from app stores on October 15, 2024, at 11:59 PM
Instructions
Head to your wallet > Click "All" under your "Collection" > Find the NFT you want to withdraw
> Click the "⋯" at the top-right corner for more options > Click "Withdraw"
> Enter the quantity and your crypto wallet address
> Get the email verification code and pay the estimated gas fee to complete.
Updates 2024.09.26
If your NFT is on the BNB, TT (ThunderCore), or Polygon chain, you do not need to pay any gas fees.
If your NFT is on the Ethereum (ETH) chain, following the ERC721 or ERC1155 standards, and your OSD balance is insufficient to cover the gas fees for withdrawal, please contact support@oursong.com by November 30, 2024, and our customer service team will assist you with the withdrawal process individually.
Updates 2024.09.30
We’ve identified that some Android users have encountered app crashes when using the OurSong App, which may have affected your experience and hindered NFT withdrawals.
We are offering two solutions for you to choose from:
1. Use the Web Version for NFT Withdrawals
You can now use the web version to withdraw NFTs without needing the app. Simply visit the withdrawal page:
👉 https://www.oursong.com/withdraw
On this page, you can easily select and withdraw your NFTs.
2. Download the Updated Version of the Android App
If you prefer to continue using the Android App for withdrawals, please follow these steps:
- Delete your existing OurSong App.
- Download the new, updated version from the following link:
👉 [Download Link] - After installation, log in to your account, and you’ll be able to resume normal usage.
Updates 2024.10.15
If you acquired ERC20-standard collectibles through the OurSong platform before July 23, 2020, those collectibles are now in your external cryptocurrency wallet. Back when OurSong used ERC20, a dedicated cryptocurrency wallet address was created for each user, and the recovery instructions for the wallet were emailed to all users.
Please note: Collectibles traded after July 23, 2020, are currently stored in OurSong's official vault. If you wish to withdraw them to an external cryptocurrency wallet, please contact support@oursong.com with the following information:
- Collectible ID (as shown in the example screenshot below)
- Title
- Quantity to be withdrawn
- Ethereum wallet address to which you wish to withdraw (starting with 0x..., e.g., Metamask wallet address)
Example:
- Collectible ID: myweygwl
- Title: 覺醒音樂祭十週年
- Quantity to be withdrawn: 1
- Ethereum wallet address: 0x*****************
Notes
1. NFT withdrawals via the app will be available until 23:59 on November 15, 2024. After that, withdrawals will only be possible via the web interface, and the NFT withdrawal service will officially end at 23:59 on November 30, 2024.
2. Please make sure your crypto wallet supports the blockchain on which NFT is minted.
3. Only NFT withdrawals are supported; OurSong does not support sending back the withdrawn NFT.
4. Please note that once the NFT is withdrawn, the royalty system no longer applies. For more information about royalty, please refer to this article: How does the "Royalty System" work?
Others
- Please contact support@oursong.com if you need more help.
- OurSong's service will be terminated starting on November 30, 2024. Please read this announcement for more details.