Since our announcement on September 19, 2024, about the temporary suspension of our platform's services, we've received messages from some users stating that after withdrawing their OSD, they no longer have sufficient balance to cover the Gas Fee (transaction fee) for NFT withdrawals, and there is no option to deposit additional funds.
We sincerely apologize for not adequately addressing the needs of these users.
To assist you in smoothly withdrawing your NFTs, we are offering the following solutions:
1. For your NFTs on BNB, TT (ThunderCore), or Polygon Chains
We will cover the withdrawal fees for you. You can now withdraw your NFTs without needing to pay any Gas Fee.
2. For your NFTs on Ethereum (ETH) Chain (ERC721 or ERC1155 Tokens)
If your remaining OSD balance is insufficient to cover the Gas Fee for withdrawal, please email us at support@oursong.com. Our customer service team will assist you individually with the withdrawal process.
Note: If you previously held ERC20 tokens on OurSong or if a token does not have a "Withdraw" option, this means the token is already in your external cryptocurrency wallet. In the early days, when OurSong utilized the ERC20 standard, we created a dedicated cryptocurrency wallet address for each user and emailed them the recovery instructions for their wallet address.
Once again, we apologize for any inconvenience this may have caused you. We sincerely appreciate your understanding and long-term support of OurSong. We are committed to providing you with comprehensive withdrawal assistance and related services. If you have any questions, please feel free to contact our customer service at support@oursong.com.
Please note that the NFT withdrawal will be suspended after November 30, 2024.
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[Important Announcement] OurSong Will Temporarily Suspend Services Starting November 30, 2024