Dear OurSong Users,
Due to the termination of the payment processing services provided by Circle, which OurSong previously used, OurSong will be transforming its business model and temporarily suspending services.
The details are as follows:
OurSong will temporarily suspend all services, except for the OSD withdrawal function, starting from November 30, 2024, at 11:59 PM (GMT+8). Until then, you will still have full access to your account and data.
The OurSong app will be removed from app stores on October 15, 2024, at 11:59 PM, and services will be suspended on November 15, 2024, at 11:59 PM. If you need to withdraw OSD from your account, you can continue to do so via the web version.
Below is a list of frequently asked questions regarding the service suspension. Please carefully review the following information to protect your rights:
Regarding Your Account Balance
1. How do I withdraw my OSD balance?
You will be able to withdraw your OSD balance through OurSong. Please refer to this article for detailed instructions on how to withdraw.
If you have early deposits of ETH on OurSong, you can follow the instructions in the "What about the remaining ETH in my account?" section of the same article.
2. How do I convert OSD into fiat currency?
After withdrawing OSD, you can convert it into fiat currency through a local, compliant cryptocurrency exchange. The process is as follows:
- Withdraw OSD from OurSong
- Convert it into USDC and transfer it to your cryptocurrency exchange wallet
- Convert USDC into your local currency through the exchange
- Withdraw the local currency to your bank
For example, the process for users in the U.S. could be:
- Withdraw OSD from OurSong
- Convert it into USDC and transfer it to a cryptocurrency exchange wallet (such as Coinbase)
- Convert USDC into USD on the exchange
- Withdraw USD to your local bank account
Note: Since different regions have different compliant cryptocurrency exchanges, we recommend checking if you can withdraw fiat currency before proceeding with a specific exchange.
Regarding NFTs (Digital Collectibles)
1. How do I withdraw NFTs?
Please refer to this article for detailed instructions. The NFT withdrawal feature will only be available until November 30, 2024, at 11:59 PM (GMT+8). The app service will be suspended after that.
2. What happens to NFTs that are not withdrawn?
Your previously collected and purchased NFTs will remain on the OurSong platform. However, after November 15, 2024, they can no longer be withdrawn to other platforms. Following the service termination on November 30, 2024, you will no longer be able to resell or withdraw NFTs.
3. What if I don't have enough OSD for NFT withdrawal's gas fee?
Please read this article for the solutions.
Regarding Digitally Distributed Music
OurSong will stop accepting digital distribution requests effective immediately.
If you have previously distributed music through OurSong to platforms like Apple Music, Spotify, YouTube Music, and KKBOX, we will send you an email with relevant data on your releases, making it easier for you to transition your music to other distribution services.
Final Notes
If you have any questions or if anything is unclear, feel free to contact our customer support at support@oursong.com. We will respond as soon as possible. Please note that after September 30, 2024, customer support will only address withdrawal-related inquiries.
We sincerely thanks all users for growing with us over the past few years. Though we regret having to say goodbye for now, we believe this is a step toward an even better reunion.
We are committed to exploring new ways to carry forward our original mission, and we look forward to meeting you again in a new and refreshed form!
The OurSong Team