Withdrawal Options
Currently, the only available withdrawal option is converting OSD to USDC and transferring it to your personal cryptocurrency wallet. USDC is a cryptocurrency pegged 1:1 to the US dollar.
Preparation
You can apply for and obtain a cryptocurrency wallet address (Wallet Address) from various cryptocurrency exchanges, which you will use to receive withdrawals.
Withdrawal Process
-
- Select "USD Coin."
- Click on your OSD balance.
- Fill out the required information in the form to request a withdrawal.
Important notes
- You are required to pay the gas fee, which is the transaction fee for on-chain transfers, during withdrawal.
- Please ensure that the receiving address supports the Ethereum ERC20 protocol to avoid loss of your withdrawal amount.
- If you wish to convert USDC to fiat currency, you will need to withdraw it to a cryptocurrency exchange and then use the exchange's mechanisms to convert USDC to fiat currency.
Frequently Asked Questions (FAQ)
1. How long does the withdrawal process take?
It can take up to 3 business days (excluding weekends and holidays).
2. Why is there a delay in the withdrawal process?
The delay is due to operational adjustments. Most users experience a processing time of around 1-3 business days (excluding weekends and holidays).
3. What should I do if my withdrawal is rejected?
The rejection notification email will include the reason for the rejection and the required documentation. Please follow the instructions to provide the necessary documents to have the withheld funds returned to your account.
4. What about the remaining ETH in my account?
If you need to withdraw ETH, please download the OurSong APP and complete the process through the app:
- Go to Wallet > Settings (top right corner) > Withdraw ETH
- Note: OurSong has stopped ETH deposits and only allows withdrawals for previous users, please refer to this article for more details.
Other Information
Fiat currency withdrawal services have been suspended since March 17, 2023.
Contact
support@oursong.com for more assistance. OurSong's service will be closed starting from November 30, 2024. Please read
this article for more details.
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